Refund & Cancellation Policy

Last updated: 18 September 2026

This policy covers purchases of Energy Coins ("EC") made within Indian Dream.

✅ Full refund, no questions asked, within 24 hours of purchase.

If you request a refund within 24 hours of buying an Energy Coin package, we will refund you the full amount you paid — regardless of how many of those Energy Coins you've already used in-game. You keep whatever you spent it on; we don't claw back Energy Coins or reverse anything in your game.

1. How to Request a Refund

The email or account you purchased with
The approximate date/time of the purchase
The package you bought, if you remember it (e.g. "Energy Boost")

We don't require a reason, but if you tell us why, it helps us improve the game.

2. What Happens Next

We locate your purchase using our internal transaction records.
We issue the refund through our payment gateway, back to your original payment method (the same card/UPI/bank account you paid with).
Once our payment gateway processes it, it typically takes a few business days to reflect in your account — the exact time depends on your bank or payment provider, not on us.

3. After 24 Hours

Purchases are not refundable once the 24-hour window has passed. Energy Coins are a digital, immediately-delivered in-game item, which is why we keep this window short and clear rather than open-ended.

4. Fair Use

This policy is here so a genuine mistaken or unwanted purchase can be undone quickly and simply. If we notice the same account or payment method requesting refunds repeatedly in a way that looks like it's being used to get Energy Coins for free rather than to fix a real purchase issue, we may decline further requests.

5. Failed or Incomplete Payments

If a payment is deducted from your account but Energy Coins were never credited to your Indian Dream account, that isn't a "refund" situation under this policy — contact us immediately and we'll investigate and resolve it, crediting your coins or refunding the payment as appropriate.

6. Your Purchase Record

We keep a record of every Energy Coin purchase, including after a refund and even if you later delete your account — this is required for accounting purposes and is what lets us locate and process a refund reliably. See our Privacy Policy for details on how that record is retained.

7. Contact Us for a Refund

To request a refund, reach us within 24 hours of your purchase:

📞 +91 81713 33293
✉️ support@indiandream.com